Your inquiry. Your information.

This notice covers inquiries submitted through joinplasticglobal.com. JOIN Plastic is our North American brand, working with Shanghai Join Plastic Company and Shanghai Qusheng Plastic Co., Ltd. to review and fulfil packaging projects. Contact our team at sales@joinplastic.ca about this notice or your information.

What you choose to share

Your name, email address, company, delivery location, product choices, quantity and project requirements. This website form does not accept file uploads. Please send only material you are authorized to share. Leave out payment details, identity documents and unrelated personal information.

How we use your inquiry

We use your contact details and brief to assess your requirements, prepare a response or quotation, arrange samples and support a project you choose to pursue. Where needed, relevant details are shared with our colleagues supporting engineering, manufacturing and delivery in Canada and China. Sending an inquiry does not subscribe you to marketing.

You can review and edit your details before selecting “Send request”. We save the request only after you confirm. You receive a reference number; our team receives an email notification. A saved receipt confirms storage, not an accepted order, a confirmed quotation or guaranteed product suitability.

Where information is handled

Render hosts the website and its restricted inquiry records. Resend sends inquiry notifications and provides delivery events. Cloudflare R2 stores encrypted recovery copies. Notification emails are delivered to sales@joinplastic.ca. These providers may process information outside Canada, including in the United States, where local laws may apply. Our colleagues in China may review information needed for your project.

If drawings are needed, email them separately to sales@joinplastic.ca with your inquiry reference. Those files are handled through email, not through this website form.

Storage, access and recovery

Access to inquiry records is restricted to the people supporting the inquiry and website operation. We use encrypted daily backups for recovery; the recovery private key is kept separately from the website server. Service providers may keep technical logs to operate and secure their services.

We retain inquiry information for responding to you and supporting any resulting project, and where required for accounting, legal or dispute-resolution purposes. We review records when they are no longer needed. Removal from active records does not instantly remove email or backup copies: we handle those copies as part of a deletion request or a maintenance review, and do not use recovery copies for marketing.

Your choices and requests

Email sales@joinplastic.ca to ask what information we hold, request access or correction, ask for deletion, withdraw consent, or raise a privacy concern. Include your inquiry reference if available. We may need to verify your identity. We will explain any information we must retain and any limits on a request; withdrawing information needed to prepare a quote may prevent us from continuing that inquiry.

Cookies and other websites

The inquiry form keeps unsent details in the current page while you complete it. The owner workspace uses a necessary sign-in cookie. Opening the signed-in owner workspace also sets a non-identifying maintenance-exclusion cookie for 90 days so that later visits from that browser, including after sign-out, are excluded from website activity. This website does not use advertising cookies or cookies that identify visitors for analytics. Links to social platforms, Alibaba and other websites have their own privacy practices.

Website activity

We count inquiry-link clicks, the start of a form, progress between its steps, confirmed receipts and product-catalogue link clicks to improve this website. A random identifier kept in this browser tab groups these actions for up to 24 hours. We also keep fixed source categories for the first observed arrival in that tab, based on link tags or the browser referrer. We store the categories and their basis, not the full referrer, URL, search terms or arbitrary link-tag text. Tags are self-reported and referrers may be unavailable; these categories do not establish visitor country or prove a search was organic. Activity records contain the page category, steps and these source categories, not your name, email, typed requirements, IP address or browser fingerprint. If you submit an inquiry, a hashed receipt reference connects the source categories to that saved inquiry in the restricted owner workspace while the activity is retained. Signed-in owner visits and browsers with the maintenance-exclusion preference are excluded; earlier records are not reclassified. We do not send this activity to advertising platforms. Do Not Track and Global Privacy Control preferences disable this collection. Activity records are accessible only in the owner workspace and expire after 90 days. Website providers may separately maintain operational security logs.